Refund policy

Shipping Policy

Home delivery - at a cost of 35 NIS
Delivery to a distribution point - at a cost of 15 NIS
With a purchase over NIS 400 - home delivery is free

Returns Policy
Returning an item and receiving credit for the value of the item - return to the studio within 14 business days.

breakages policy
If your item/s arrive broken please email us a photo of the broken goods within seven (7) days of receipt to arrange a replacement or REFUND.

Returns
You may return any unused items within 14 days of receiving the items.
Mailing costs are payable by the sender, and Shani Reches will not refund mailing/shipping costs.

You must send all items back to :
Shani Reches
Yad Harutzim 4 Jerusalem
Israel

The items must be sent in new and unused condition in their original packaging, otherwise we may not give a refund.
The parcel is checked upon its return to Shani Reches, and if found to be in returnable condition, the credit card through which the order was placed will be credited immediately.

Returns/Exchanges in Israel
Shani Reches allows its customers to make returns and exchanges subject to the following conditions:
1. The item is returned within 14 days of receipt of the delivery at the customer’s home.
2. The item was not used, damaged, or washed, and is returned in the original packaging.
3. The customer pays for the cost of the return delivery to Shani Reches, together with an explanation of the reason for the return of the transaction and the order number.
4. Shani Reches will examine the case, and if believes that the customer should be credited, the credit card used to pay for the item will be credited minus 5% of amount of the transaction.
5. If the customer cancels the transaction after billing (even if the delivery has not yet left), the customer will be charged a cancellation fee of 5% of the original transaction.